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14-Year Anniversary >> starts in 14-Year Anniversary >> ends in   00 Days  00 : 00 : 00 00 Days  00 : 00 : 00

Learn About Our North American Shops

A Complete Introduction and Step-by-Step Custom Order Guide

Our North American shops stock our most popular rims and carries premium hub options from Industry Nine, DT Swiss, Hope, Chris King, Onyx, OneUp Components, Project 321, SON, and custom hubs by request. They also have expert wheelbuilding experience with Berd spokes. Our NA staff are passionate cyclists and experts with diverse cycling backgrounds, so you can be sure you're getting quality recommendations from credible industry insiders.

Our Customer Support teams at the NA shops are available by phone, email, and live chat during PST business hours for customers in Canada and the USA who need support in real-time. If you have a custom wheel or rim vision, reach out to our NA teams, and they can guide you through its fulfillment.

If you're interested in building your wheels now, you can just skip to the step-by-step custom order guide.

A quick comparison of Global & North American shops:

Options
Features
Global CA Shop & US Shop
Availability All Models Most Popular Models
See What‘s Available Now
Rim Customization 100% Customizable Default Options (Special Orders Possible)
Wheelset Customization Yes Yes
Shipping Timeline 2-3 Weeks (Made-To-Order); 3 Days (Quick Buy) Rims: 1 week
Wheelsets: 2-3 weeks (When All Parts Are In Stock)
Shipping To Worldwide From North America (Canada and the USA)
Wheel Building Fee USD30/pair for standard wheelset
USD50/pair for Berd spoke wheelset, carbon spoke wheelset, and tubeless style wheelset
USD50/pair
Warehouse Transfer Fee No CA Shop: USD20/Rim; USD40/Wheelset
US Shop: USD50/Rim; USD100/Wheelset
Shipment Taxes, Duties, or Brokerage European Areas: not charged by LB directly, may be charged by the carrier upon import. The TPD taxes prepaid option is recommended
Other Areas: not charged by LB directly, may be charged by the carrier upon import
European Areas: not recommended. Better to ship from Global/EU shop due to excessive shipping costs
US & Canadian Areas: GST/HST/Sales Tax calculated at checkout
Shipping Methods DHL, TNT, FedEx: fast and relatively high cost
EMS: an economical shipping service
TPD: taxes and duties prepaid for smooth customs clearance
MTS (Sea/Air): an option with significantly lower fees, but longer transit time
SF: recommended for Southeast Asian destinations and China
CA Shop: UPS service by default, Canada Post is optional
US Shop: FedEx by default

What's Available?

Our North American shops excel in building custom all-road, gravel, mountain, and fat bike wheels. Discover what's available now:

If you cannot find what you are looking for in our wide range of standard products, our experts from the NA team are here to help. Just email us (support@lightbicycle.com) to work on special order items.

Get your North American custom order step by step!

Simply select the “Full Custom” option when configuring your product online through the North American shops and leave your customization details in the notes section at checkout. Our sales team will reach out to you after purchase to clarify and finalize these details.

Step 1: Click “Customize & Buy” to configure your product.

pc-light-bicycle-north-american-custom-order-step1.png mo-light-bicycle-north-american-custom-order-step1.png

Step 2: Click “NA Shop” and choose the components.

pc-light-bicycle-north-american-custom-order-step2.png mo-light-bicycle-north-american-custom-order-step2.png

Step 3: Review the specs and add the build to cart.

pc-light-bicycle-north-american-custom-order-step3.png mo-light-bicycle-north-american-custom-order-step3.png

Step 4: Leave your special instructions and calculate shipping cost.

pc-light-bicycle-north-american-custom-order-step4.png mo-light-bicycle-north-american-custom-order-step4.png

We Need Your Feedback!

Your feedback is incredibly valuable to us as we strive to improve our products and services. Please take a few moments to share your input, which will help us better serve you and other customers in the future.

Ready to combine your favorite hubs, rims, spokes and nipples for a dream build? Contact us at support@lightbicycle.com or call us at +1 (253) 216-2535.

December 27th, 2024 | Light Bicycle

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